Policies for the Luxe Couples Retreat

The Luxe Couples Retreat is an educational experience designed to strengthen and provide skills and insights to improve the quality of participants’ relationships. This program is educational in nature and is not intended as a substitute for couple’s therapy with a trained or licensed therapist. If you or your partner are experiencing severe and significant relationship distress, serious depression, or mental health problems, we urge you to seek professional treatment prior to or as an alternative to attending this program.

These Terms and Conditions of Purchase (these “Terms and Conditions”) constitute a contract between Family Therapy Associates of Jacksonville, LLC, (herein referred to as “The Company,” “FTAJ,” “we,” or “us”) and you regarding your purchase of the products and services (the “Products”) described in attached order (the “Order”).

1. PRICES & PAYMENT TERMS AND REFUND POLICY

Please carefully read and understand our payment and refund policy before you register and pay for this retreat.

Submitting payment confirms you have read, understand and agree with our policies.

The prices for the Products shall be as stated on the Order. Payment shall be made based on the selected terms (in full, or by payment plan) on the Luxe Couples Retreat website.

• Payment is due in full. Although we do offer payment plans, until complete payment is received, neither your reservation for the Luxe Couples Retreat nor a room reservation at the resort is confirmed.

• Any selected options or upgrades to your Luxe Retreat package are subject to availability by the retreat and the resort, and Luxe Couples Retreat reserves the right to offer refunds or alternative accommodations.

• Due to the contractual obligations with the resort and facilitators, any upgrades that have been added to your resort package cannot be downgraded or canceled except as in accordance with the below.

• Private retreats are nonrefundable and nontransferable.

REFUND POLICY

Refundable Rates: As of 4/24/23 – if you purchase a refundable rate,  the following policy applies.

To request a refund, you must request in writing to  info@luxecouplesretreat.com. All refunds are subject to a $500 administrative fee.

• You may receive a refund if you request the refund 31 days or more prior to the retreat date. If a refund is requested 30 days or less prior to the retreat, no refunds are provided due to contractual obligations with the resort.
• All refunds may take up to 90 days to process, due to reservations being made and money held by the resort.
• Due to contracts, travel arrangements, and nonrefundable fees paid out by The Company, any additional private couples sessions or vow renewal ceremonies are non refundable if cancelled within 120 days or less of the retreat.
• Private retreats are nonrefundable and nontransferable.

Unless otherwise specified, all Luxe Couples Retreat purchases are nonrefundable.  They are, however, transferable if requested in accordance with policies below:

Change requested 31 days or more prior to your retreat date: 

• If other retreats are available, you may transfer your payment to another Luxe Couples Retreat date in the same year or the following year, if available. Additional fees may apply based on seasonal rates & additional change fees charged by the resort.

• Transfer requests must be requested in writing 31 days or more before the retreat.

 

Changes requested 30 days or less prior to your scheduled retreat date:

• Due to contractual obligations with the resort, payments from participants canceling on or less than 30 days before the retreat are nonrefundable and nontransferable to another retreat date.

• While travel insurance is not required, we recommend it if you are concerned about the ability to travel.

 

2. Other Cancellations

• Payment plans are provided for the convenience of the participants. Modifications, such as pausing the payment plan, or changing the amounts are not permissible. As such, all participants who have opted into payment plans must keep an active monthly billing subscription through the luxecouplesretreat.com website or through The Company’s automated recurring billing system.  Failure to do so will result in forfeiting all prior payments made, and your reservation at the retreat and resort.

• All participants are required to complete our retreat questionnaire, travel/flight form and all other requested documentation a minimum of 30 days prior to your retreat date. Failure to do so forfeits your reservation for the retreat. Refunds will be issued based on the policies stated above.

• If the facilitator must cancel this retreat prior to the commencement, immediate notice and a full refund of the retreat payment will be given. If the facilitator must cancel the retreat during the retreat due to illness or emergency, the facilitator will make alternate arrangements for couples to receive retreat lessons and information. If that cannot be provided, couples will receive a prorated amount for the portion of fees that are related to the retreat. No refunds will be provided on the cost associated with the resort accommodations.

• In the event of a city- or state-declared emergency or resort or airport closure, full or partial retreat refunds may be given if funds remain after fees or penalties acquired by The Company are deducted.

• Should you choose not to engage in or attend group sessions while at the retreat, The Company may terminate services and no refund will be issued for Luxe Couple’s Retreat activities.

• Any participant or couple who has not checked in by 11:00pm of the 2nd day of the retreat forfeits their payment, the resort reservation, retreat participation, and all other benefits associated with the resort and Luxe Couples Retreat, and any affiliate.

• If you or your partner are rude, inappropriate, or disrespectful to resort staff, Luxe Couple’s Retreat facilitators, or affiliates, The Company reserves the right to terminate services and no refund will be issued.

 

3. INTELLECTUAL PROPERTY

You agree that the Products contain proprietary information and materials, such as videos, coursework, lesson plans, training modules, photographs, software, text, graphics, images, and sound recordings (collectively, “Product Content”) that are owned by The Company and/or its licensors and are protected by copyright, trademark, and other applicable intellectual property laws. Duplicating, sharing, or uploading any Product Content, including to any sharing or social media sites, is considered stealing, and The Company will prosecute such misconduct to the fullest extent permitted by law.

The Company provides you with the Products solely for your personal, noncommercial use, and you agree that you will not use any of the Product Content in any way whatsoever except for use in compliance with this Agreement. You will not use any Product Content in a manner that constitutes an infringement of The Comapny’s  rights or that has not been authorized by The Company. More specifically, unless explicitly authorized in this Agreement, you may not modify, copy, reproduce, republish, upload, post, transmit, rent, lease, loan, translate, sell, create derivative works of, exploit, or distribute in any manner or medium (including by email or other electronic means) any Product Content. You may, however, retain one copy of individual pages of the Product Content for your personal, noncommercial use, provided that you keep intact all copyright and other proprietary notices.

4. THIRD-PARTY SERVICES, MATERIALS AND WEBSITES

The Company may provide links,  access to, or services provided by third-party services, materials and websites as a convenience to you. These third-party services, materials and websites are not part of the Products, and they may be either withdrawn or terminated from the Products at any time without notice to you and without any liability to The Company. You agree that you will be responsible for all payment and other obligations associated with your use of any and all third-party services, materials and websites. In addition, you agree that The Company is not responsible for examining or evaluating the content or accuracy of any third-party services, materials and websites, and The Company does not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services. You further agree that you will not use any third-party services, materials and websites in a manner that would infringe or violate the rights of any other party and that The Company will not be liable for your improper use of third-party materials and websites.

By purchasing the Luxe Couples Retreat, you consent to you and your partner being contacted by The Company and/or its affiliates. Such methods of contact include, but are not limited to, phone calls, emails, mail, and text messages. Should you receive text messages, standard rates or fees may apply.

5.  RETREAT SERVICES

The group sessions are individual sessions will be conducted by a qualified relationship expert affiliated with the company. We reserve the right to alter or change group or individual facilitators based on availability and need.

6.  DISCLAIMER

THE PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” BASIS WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANT ABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE IN CONNECTION WITH THE PRODUCTS.

WHEN ADDRESSING RELATIONSHIP MATTERS IN ANY OF OUR PRODUCTS, WEBSITES, VIDEOS, NEWSLETTERS, PROGRAMS, OR OTHER CONTENT, WE’VE TAKEN REASONABLE EFFORT TO ENSURE THAT WE ACCURATELY REPRESENT OUR PROGRAMS AND THEIR ABILITY TO HELP YOU IMPROVE YOUR RELATIONSHIP AND YOUR LIFE. HOWEVER, THE COMPANY DOES NOT GUARANTEE THAT YOU WILL GET ANY RESULTS USING ANY OF OUR PRODUCTS, IDEAS, TOOLS, STRATEGIES, OR RECOMMENDATIONS, AND NOTHING ON OUR WEBSITES OR IN OUR PRODUCTS IS A PROMISE OR GUARANTEE TO YOU OF PERSONAL OR RELATIONAL OUTCOMES.

YOU EXPRESSLY AGREE THAT YOUR USE OR INABILITY TO USE THE PRODUCTS IS AT YOUR SOLE RISK. BY PURCHASING THE PRODUCTS, YOU ACCEPT, AGREE, AND UNDERSTAND THAT YOU ARE FULLY RESPONSIBLE FOR YOUR PROGRESS AND RESULTS FROM YOUR PARTICIPATION AND THAT WE OFFER NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES (EXPRESSED OR IMPLIED) REGARDING YOUR RELATIONSHIP, MARITAL OR RELATIONAL OUTCOME, PERSONAL OR RELATIONAL SATISFACTION, OR RESULTS OF ANY KIND. YOU ALONE ARE RESPONSIBLE FOR YOUR ACTIONS AND RELATIONSHIPS, WHICH ARE DEPENDENT ON PERSONAL FACTORS INCLUDING, BUT NOT NECESSARILY LIMITED TO, YOUR COMMITMENT, DEDICATION, RELATIONSHIP SKILLS AND WILLINGNESS TO IMPROVE YOURSELF AND YOUR RELATIONSHIP, TO NAME JUST A FEW. YOU ALSO UNDERSTAND THAT ANY TESTIMONIALS OR ENDORSEMENTS BY OUR CUSTOMERS OR AUDIENCE REPRESENTED IN OUR PRODUCTS, PROGRAMS, WEBSITES, CONTENT, LANDING PAGES, SALES PAGES, OR OFFERINGS HAVE NOT BEEN SCIENTIFICALLY EVALUATED BY US, AND THE RESULTS EXPERIENCED BY INDIVIDUALS MAY VARY SIGNIFICANTLY. ANY STATEMENTS OUTLINED IN OUR PRODUCTS, WEBSITES, PROGRAMS, CONTENT, AND OFFERINGS ARE SIMPLY OUR OPINIONS OR A SUMMARY OF PREVIOUS RESEARCH FINDINGS AND THUS ARE NOT GUARANTEES OR PROMISES OF ACTUAL PERFORMANCE.

OUR RETREAT OFFERINGS ARE BASED ON SCIENTIFIC RESEARCH; HOWEVER, INDIVIDUAL OUTCOMES MAY VARY. OUR RETREAT IS EDUCATIONAL IN NATURE AND IS NOT THERAPY, COUNSELING OR PSYCHOTHERAPY.  WE OFFER NO PROFESSIONAL, LEGAL, MEDICAL, PSYCHOLOGICAL, OR FINANCIAL ADVICE.

PRIVATE COUPLES SESSIONS ARE CONTRACTED AND PROVIDED BY A SEPARATE COMPANY. SHOULD YOU CHOOSE TO PARTICIPATE IN PRIVATE COUPLE SESSIONS FOR AN ADDITIONAL FEE, ADDITIONAL TERMS WILL APPLY AND REQUIRE CONSENT. TERMS AND CONSENT OPTIONS WILL BE PROVIDED TO YOU THROUGH ENROLLMENT PAPERWORK.

7.  ADDITIONAL TERMS AND CONDITIONS

A) LIMITATION OF LIABILITY. IN CONNECTION WITH ANY WARRANTY, CONTRACT, OR COMMON LAW TORT CLAIMS: (I) THE COMPANY, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, CONTRACTORS, LICENSORS, SUCCESSORS, OR ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR OUT OF YOUR USE OF THE PRODUCTS OR PURCHASES HEREUNDER; AND (II) YOUR DIRECT DAMAGES SHALL BE LIMITED TO THE FEES YOU PAID FOR THE APPLICABLE PRODUCT. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THE ABOVE LIMITATIONS ON WARRANTIES IN THIS SECTION MAY NOT APPLY TO YOU.

B) TERMINATION. The Company  is committed to providing all customers with a positive experience. If you fail, or The Company suspects that you have failed, to comply with any of the provisions of this Agreement, The Company, in its sole discretion and on notice to you, may: (a) limit, suspend, or terminate your access to the Products and/or you participation in program without refund; and/or (b) terminate this Agreement. Your obligations to The Company under this Agreement will survive expiration or termination of this Agreement for any reason.

C) CHANGES. The Company reserves the right at any time to modify this Agreement and to impose new or additional terms or conditions on your access and use of the Products. Such modifications and additional terms and conditions shall be effective immediately and incorporated into this Agreement. Your continued use of the Products will be deemed your acceptance thereof. The changes may be listed in an area accessible to you on the Luxe Couples Retreat website (luxecouplesretreat.com/policies) or you may be notified by either e-mail or postal mail.

D) INDEMNIFICATION. By purchasing the Products and/or using the Products, you, to the extent permitted by applicable laws, agree to defend, indemnify, and hold harmless The Company, its owners, officers, directors, employees, affiliates, contractors, licensors, successors, or assigns from and against any and all liabilities and expense whatsoever — including without limitation, claims, damages, judgments, awards, settlements, investigations, costs, attorneys’ fees, and disbursements — which any of them may incur or become obligated to pay arising out of or resulting from your breach of this Agreement and/or your misuse of Products. You recognize and agree that all of The Company’s owners, officers, directors, employees, shareholders, trustees, affiliates, and successors shall not be held personally responsible or liable for any actions or representations of Company.

8. Additional Financial Costs 

• Any resort credits utilized by participants are subject to a 16% resort fee/tax. Participants assume responsibility for any resort credit taxes incurred during their stay, and for any upgrades selected while at the resort that is not already agreed to be included in the price of the retreat.

• PLEASE NOTE: Airfare or other fees associated with reserving your trip will not be provided by The Company.

• Gratuity to the resort staff is optional and not required; however it is appreciated.

• Trip insurance is encouraged but not required.