Privacy Policy
Last Updated: June 11, 2026
Luxe Couples Retreat is owned and operated by Family Therapy Associates of Jacksonville. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, join our email list, submit a form, reserve a retreat, make a payment, or otherwise interact with us online.
By using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
We may also collect certain information automatically when you visit our website, including:
2. How We Use Your Information
We may use the information we collect to:
3. Payments and Checkout
We use WooCommerce to operate our online checkout experience and Stripe to process payments.
When you make a purchase or reservation through our website, we may collect information needed to process your order, including your name, billing information, contact information, order details, and payment-related information. Payment card details are processed by Stripe and are not stored directly by us on our website.
Stripe may collect and process payment information in accordance with its own privacy policy and terms.
4. Email Marketing
We may use Mailchimp to manage email subscriptions and send marketing emails.
If you sign up for our email list, submit an inquiry form, make a purchase, or otherwise provide your email address, we may use your email address to send updates, retreat information, promotional messages, and other communications related to Luxe Couples Retreat.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly. Even if you unsubscribe from marketing emails, we may still send transactional or administrative messages related to purchases, reservations, customer service, or legal obligations.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, scripts, and similar technologies to operate the website, remember preferences, analyze website traffic, improve user experience, measure advertising performance, and deliver relevant advertising.
These technologies may be placed by us or by third-party service providers, including Google, Meta, Microsoft, Mailchimp, WiserReview, Stripe, and other tools we use to operate and improve the website.
You can control cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.
6. Analytics and Website Behavior Tools
We use analytics and behavior tracking tools to understand how visitors interact with our website and to improve the website experience.
These tools may include:
Google Analytics helps us understand website traffic, visitor behavior, and marketing performance. Google Tag Manager helps us manage website tags and tracking scripts.
Microsoft Clarity helps us understand how users interact with our website through features such as heatmaps, session recordings, clicks, scrolling, and other interaction data. This information helps us identify usability issues and improve the website experience.
These tools may collect information such as IP address, device information, browser information, pages visited, time spent on pages, interactions with website elements, and other usage data.
7. Advertising and Retargeting
We may use advertising platforms to promote Luxe Couples Retreat and measure the performance of our marketing campaigns.
These platforms may include:
These platforms may use cookies, pixels, and similar technologies to collect information about your interaction with our website and ads. This information may be used to measure ad performance, build audiences, retarget website visitors, and show relevant advertisements across third-party websites, apps, and platforms.
You may be able to adjust your advertising preferences through Google, Meta, your browser settings, and other third-party privacy controls.
8. Reviews, Testimonials, and Social Proof
We may use WiserReview to collect, manage, or display reviews, testimonials, recent activity, or other social proof on our website.
If you submit a review, testimonial, rating, or other public-facing feedback, the information you provide may be displayed on our website or used in marketing materials, subject to any permissions or agreements that apply.
Please do not include private, sensitive, or confidential information in a review or testimonial unless you are comfortable with that information being displayed publicly.
9. Text Messages, Phone Calls, and Other Communications
If you provide your phone number, we may contact you by phone call or text message regarding your inquiry, reservation, purchase, retreat details, customer support, or other relevant communications.
Where required, we will seek appropriate consent before sending promotional text messages. Message and data rates may apply. You may opt out of promotional text messages by following the instructions provided in the message or by contacting us directly.
10. Sensitive Information
Because Luxe Couples Retreat relates to relationships, personal growth, and couples experiences, you may choose to share personal or sensitive information with us through forms, emails, phone calls, intake materials, or other communications.
Please use discretion when submitting information through general website forms. Website forms, checkout forms, analytics tools, advertising platforms, and marketing tools are not intended for emergency communication or highly sensitive clinical communication.
This Privacy Policy applies to website, marketing, checkout, advertising, and general business information. It does not replace any separate clinical privacy notice, informed consent document, HIPAA Notice of Privacy Practices, retreat agreement, or intake paperwork that may apply to therapy services or retreat participation.
11. How We Share Information
We do not sell personal information in the traditional sense of exchanging it for money.
However, we may share information with trusted service providers and technology platforms that help us operate our website, process payments, manage communications, analyze website performance, deliver advertising, manage reviews, and provide customer support.
These providers may include:
We may also disclose information if required to do so by law, legal process, court order, government request, contractual obligation, or to protect our rights, safety, users, business, or property.
12. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, processing transactions, maintaining business records, complying with legal obligations, resolving disputes, enforcing agreements, and improving our website and marketing.
Certain transaction records may be retained for tax, accounting, legal, fraud prevention, or business recordkeeping purposes.
13. Data Security
We use reasonable administrative, technical, and organizational safeguards to help protect personal information. However, no website, payment system, data transmission, or electronic storage method can be guaranteed to be completely secure.
You are responsible for using the website and submitting information at your own discretion.
14. Your Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, restriction, or a copy of certain personal information.
You may also:
To make a privacy request, contact us using the information listed below.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, payment processors, booking tools, social media platforms, or service providers. We are not responsible for the privacy practices, content, or security of third-party websites or services.
Please review the privacy policies of any third-party services you use or visit.
16. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
17. Visitors Outside the United States
Luxe Couples Retreat is based in the United States. If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
By using our website or submitting information to us, you understand that your information may be processed in the United States and other jurisdictions.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we update it, we will revise the “Last Updated” date above. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
19. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:
